Become a Customer

Discovery Organics services hundreds of retailers, restaurants, deli bakeries and buying clubs across Western Canada and the North. If you’d like to become a customer, please fill in the form below and we’ll get in touch within 24 hours.

Conditions

OFFICE HOURS: Our phones are answered seven days a week. We are closed Christmas Day.

DELIVERY DAYS: We deliver daily in the Vancouver area. Please call for delivery days if you are outside Metro Vancouver.

ORDER MINIMUMS: Our minimum order for local delivery to retailers in Metro Vancouver is $300. Residential minimum order for delivery is $600. For orders outside the Vancouver area, please ask.

LEAD TIME: Orders must be placed by 4PM, one business day before your expected shipping date.

PRICING: A new price list is issued on Wednesdays and again on Fridays.

ENCLOSURES: If you are ordering from other suppliers, you can ship your order to our dock as an enclosure. A small admin fee will be applied to your invoice for this service, plus applicable freight charges. For a list of enclosure partners, look here.

FREIGHT CLAIMS: If your shipment has been damaged in transit, or refrigerated product has been frozen or not shipped cooled, your claim MUST be noted on all copies of the shipping waybill. Freight claims cannot be honoured without this accompanying documentation.

PRODUCE CLAIMS: If you are not happy with your produce, we will accept claims for the un-usable portion within 24 hours of receiving. Merchandise sold at a discount, as #2, culls, juice grade or "C" grade are sold "as is".

GROCERY & BULK CLAIMS: If you have received something in error, or have been short shipped, claims must be made within 24 hours of receipt. Merchandise being claimed will be credited when the goods are returned.